Privacy Policy

Privacy Policy

For each project we establish relationships with partners who we know will help us create added value for your project. As well as bringing together the public and private sectors, we make sector-overarching links to gather knowledge and to learn from each other who we know will help us create added value for your project.

At VAXO IT, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, store, and protect your data when you interact with us online or through our services.

Information We Collect

We may collect the following types of information:
Personal Information: Name, contact details (email, phone number), billing address, and other identifiers.
Technical Data: IP address, browser type, operating system, and device information.
Service-Related Data: Support tickets, service history, hardware/software details, and diagnostic logs.
Communication Data: Any communication between you and our team, including emails, chats, and phone records.

How We Use Your Information

We use your information to:
Provide and manage IT and tech support services.
Respond to inquiries and technical issues.
Send service updates, maintenance notices, or relevant communications.
Improve our website and customer experience.
Comply with legal and regulatory requirements.

Data Sharing and Disclosure

We do not sell your personal data. We may share your information with:
Trusted third-party service providers who assist in delivering our services.
Legal or regulatory authorities if required by law or to protect our rights.
Business partners, only with your consent and when necessary for service delivery.

Data Security

We implement strong technical and organizational measures to safeguard your information against unauthorized access, alteration, or loss. This includes data encryption, secure networks, and access controls.

Your Rights

Depending on your location, you may have the right to:
Access or update your personal information.
Request deletion of your data.
Withdraw consent or object to certain data uses.
Lodge a complaint with a relevant data protection authority.

Cookies and Website Tracking

Our website may use cookies and similar technologies to enhance user experience and analyze site traffic. You can manage cookie preferences through your browser settings.

Retention of Data

We retain personal data only as long as necessary to provide services, fulfill legal obligations, or for legitimate business purposes.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website, and the "Effective Date" will reflect the latest version.

Contact Us

If you have any questions about this policy or how your data is handled, please contact us:
VAXO IT SOLUTIONS
info@vaxo.co.za
0828115122
8 Parin Road, Parow Industria, Cape Town